Whitney and more...
We called Sears customer service and talked with Whitney. I had a bit of a challenge to understand her, but we each tried to as friendly as possible. I asked her where she was located and see said that Sears forbade them from saying where they were.
She said that the order was locked at this moment because someone was working my problem. I mentioned my idea of just having the Foundation delivered so that I could put my old mattress on it until the new one arrived. She asked me to hold a moment, but then said the truck had left our city and she couldn't get the Foundation. I don't know if that was actually an option for the driver or Whitney, but she gave us 50,000 Awards Points for our trouble. (I believe this is worth $50 at Sears.)
Whitney said she would do her best to get us our order. She was very sorry about having our bedroom taken apart, but all she could do was to increase the Awards to 70,000. I should call back in half an hour at 7-1-800-732-7747 and I could ask for her. She thought the order would be open for her to work on then. (It happens that "7" is the international code for Russia, but it is curious to me.)
She said that the order was locked at this moment because someone was working my problem. I mentioned my idea of just having the Foundation delivered so that I could put my old mattress on it until the new one arrived. She asked me to hold a moment, but then said the truck had left our city and she couldn't get the Foundation. I don't know if that was actually an option for the driver or Whitney, but she gave us 50,000 Awards Points for our trouble. (I believe this is worth $50 at Sears.)
Whitney said she would do her best to get us our order. She was very sorry about having our bedroom taken apart, but all she could do was to increase the Awards to 70,000. I should call back in half an hour at 7-1-800-732-7747 and I could ask for her. She thought the order would be open for her to work on then. (It happens that "7" is the international code for Russia, but it is curious to me.)
The next call...
I called back after the half hour and asked for Whitney. They said I really couldn't ask for Whitney, but this person would handle my questions. She did find my order promptly and read the order and the notes. She was able to tell me that the mattress in question was not stocked by Sears and that they were scheduling with the manufacturer for a replacement.
I think this took a couple of calls, but at this point I was getting fatigued in understanding the customer service representative. She was trying hard, but I found it difficult. I even asked if there was anyone in the United States that I could talk to. She said there was no one.
I was encouraged that I was not the primary problem when I got a voicemail text from Xfinity:
I think this took a couple of calls, but at this point I was getting fatigued in understanding the customer service representative. She was trying hard, but I found it difficult. I even asked if there was anyone in the United States that I could talk to. She said there was no one.
I was encouraged that I was not the primary problem when I got a voicemail text from Xfinity:
That's about the way I heard everything. But here we see the "seven" on the phone number, and total confusion about the two XL Foundation pieces and the mattress.
But there was then good news and bad. (click please)
